Experienced Help Desk Technician with a strong background in server infrastructure and adeptness in managing project deployments on both small and large scales. Proficient in diagnosing and resolving technical issues, ensuring seamless operations and optimized end-user performance.
Skilled in implementing and maintaining server systems, including hardware setup, software configuration, and troubleshooting, with a keen eye for identifying areas of improvement to enhance overall system efficiency.
Demonstrated ability to communicate complex technical concepts in a user-friendly manner, fostering productive relationships with clients and internal teams. Proven track record of successfully coordinating and executing diverse IT projects, meeting strict deadlines while adhering to budgetary constraints. A proactive problem-solver with a customer-centric approach committed to providing exceptional technical support and driving positive user experiences.
Computer Programmer Analyst
Canadore College - North Bay, Ontario
Computer Systems Technology - Networking
Canadore College - North Bay, Ontario
Coordinator Help Desk & Systems Technican
2017 - 2023
- Gained in-depth knowledge of various hardware and software systems, including operating systems, networking equipment, servers, virtualization and other IT infrastructure. Proficient in troubleshooting and resolving technical issues for end-users and internal systems.
- Learned to communicate effectively with users, understand their technical problems, and provide clear and concise instructions or resolutions courteously and patiently.
- Learned to analyze situations, identify root causes, and implement effective solutions.
- Documented technical processes, solutions, and troubleshooting steps for staff and developed excellent documentation skills to create clear and accessible resources for future reference.
- nvolved in handling sensitive information and adhering to strict security protocols and compliance requirements.
- Training and mentored all new staff and summer students. Provided training on computer basics and advanced features.
- Built analytical skills to assess trends, identify recurring issues, and propose optimization strategie
Splash Auto Detailing
2017 - 2018
- Became proficient in various auto detailing techniques, including washing, waxing, polishing, interior cleaning, paint correction, and more. These tasks included using different tools, products, and equipment to achieve high-quality results.
- Keen eye for detail to ensure that every vehicle is thoroughly cleaned and polished, both inside and out.
- Coordinated multiple appointments and tasks while maintaining a high level of quality required effective time management skills.
- Interacted with customers, understanding their preferences, and provided excellent customer service.
- Communicated effectively with customers to understand their requirements, explain the detailing process, and address any concerns or questions.
- Handled payments, managed transactions, and maintaining accurate financial records
2010 - 2010
- Interacting with visitors, providing excellent service, addressing concerns, and ensuring a positive experience for all customers.
- Clear communication with visitors, colleagues, and supervisors to relay information about the course, rules, and any safety guidelines.
- Handling various issues that may arise, such as resolving disputes, dealing with equipment malfunctions, or finding solutions to ensure smooth operations.
- Experience in handling cash transactions and using a point-of-sale system.
- Basic maintenance tasks like cleaning the course, maintaining the water wheel, ensuring the landscape is neat and tidy, and repairing minor damages.
- Able to handle different situations and weather conditions, as mini putt courses are often outdoors and subject to changing circumstances.
2008 - 2010
- Test software thoroughly, identifying bugs, errors, and usability issues. Experienced with different testing methodologies and tools, which was essential for ensuring the quality of software.
- Developed problem-solving skills; investigated, analyzed, and reported to developers on the results.
- Observied the development and release processes of the software provided me with valuable insights into software development lifecycles, release cycles, and best practices.
- Engaged with a diverse community, shared ideas, and collaborate constructively with others.
Northern Business Solutions
2007 - 2009
- Installed and configured Windows Server operating systems to establish robust network environments for up to 20 client machines.
- Set up and managed Active Directory, including creating user accounts, groups, and implementing Group Policy Objects for enhanced security and centralized management.
- Configured Microsoft Exchange Server, enabling seamless email communication by establishing mailboxes, distribution lists, and implementing effective email security measures.
- Designed and maintained the local area network (LAN), ensuring optimal network performance and connectivity through router, switch, and firewall configurations.
- Diagnosed and resolved complex hardware and software issues, utilizing advanced troubleshooting skills to ensure uninterrupted system operation.
- Implemented comprehensive security measures, including firewalls, antivirus solutions, and access controls, safeguarding sensitive data and ensuring compliance with industry standards.
- Provided exceptional customer service by effectively communicating technical concepts to non-technical users and delivering timely and efficient technical support.
- Prioritized tasks and managed multiple projects simultaneously, demonstrating excellent time management and organization skills.
- Created and maintained detailed technical documentation, ensuring accurate records of system configurations, changes, and issue resolutions.
- Actively pursued continuous learning opportunities to stay up-to-date with the latest IT advancements and technologies.